All sneakers we sell are verified through rigorous authentication processes by industry experts. We also provide certificates of authenticity and verifiable details for each pair.

Yes, we ship internationally. Shipping costs vary by destination and will be calculated at checkout. If your order is over €250, shipping is free.

Orders can only be changed or cancelled if they have not yet been processed. Please contact us as soon as possible if you need to make changes at staff@queio.com

You can contact us by email at staff@queio.com , or use our contact form on the site. We will respond to your requests as soon as possible.

We protect your personal information and are committed to respecting your privacy. Please see our privacy policy on the site for more details on how we collect, use and protect your data.

Yes, we offer in-store pickup for online purchases. Select the in-store pickup option during checkout and you will be notified when your shoes are ready for pickup.

Monday: Closed

Tuesday: 10:30-12:30 + 15:00-19:00

Wednesday: 10:30-12:30 + 15:00-19:00

Thursday: 3:00-7:00 PM

Friday: 10:30-12:30 + 15:00-19:00

Saturday: 10:30-12:30 + 15:00-19:00

Sunday: Closed (Open according to weekly schedule from 01/11 to 31/12)

Sure, send us an email at staff@queio.com attaching photos of the sneakers in question.

Sure, Click here to be directed to the dedicated page. You can choose the amount you prefer, once you have placed the order we will send you an email with the gift voucher attached

Sign up for our newsletter and follow our social media communications for exclusive events and special launches. We also offer early access for registered customers.

To order, simply select the desired model, choose the size and proceed to checkout. You can pay with major credit cards, PayPal, or other secure payment options.

We accept returns for unused sneakers in original condition within 5 days of receiving your order. Items must be returned in their original packaging with all accessories included. Return shipping costs are the responsibility of the customer, unless we are in error.

Once your order has been shipped, you will receive an email with a tracking number that will allow you to monitor the progress of your shipment on the courier's website.

Yes, we offer loyalty programs and special promotions to our regular customers. Sign up for our newsletter or check out the "Offers" section of our website to stay up to date on all the latest news and special offers.

Limited edition sneakers are often only available in limited quantities and can sell out quickly. If your favorite sneaker is not available, please contact us by email at staff@queio.com and we will arrange to get it back.

No, all used sneakers are clearly marked as such. We provide a detailed description and condition photos to ensure you know exactly what you are buying.

Yes, all sneakers are sold with their original packaging, unless otherwise specified in the product description.

Sure, just select “Gift Wrap” at checkout and we’ll wrap up the gift of your dreams.

Sure, click here to request authentication.